Returns and Exchanges

Exchanges and returns must be made within 7 days of your purchase. Inquiries about exchanges and returns will not be entertained once past the 7 days period. 

We encourage you to get in touch with us for sizing matters before confirming your purchase.

All purchases made during a promotion period and/or items on sale will not be eligible for returns/exchanges.

All our upcycled collection from #RevivewithPinkNProper, Ultimate pads & enhancer collection items, sandals, hair scrunchies, face masks, hats and customisable hats are not exchangeable or refundable.

Refunds

Refunds will be given in the form of in-store credit, which will be valid for 6 months from the previous purchase made. 

For refunds, kindly explain thoroughly the fault and attach pictures of the defective part/area. Once reviewed and approved, we will then submit your request for an exchange.

There will be no refunds but we will offer in-store credit.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@pinknproper.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, kindly email us at hello@pinknproper.com and we will get in touch with you regarding the mailing address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Backorders

All backorder items will be labelled "PRE ORDER" instead of "ADD TO CART" in every product page.

All backorder items will also be located at our BACKORDER page here

Please allow up to 14 days for all BACKORDER items to reach you.

All BACKORDER items are strictly non refundable, non exchangeable and non returnable.