Returns & Exchanges
We accept returns and exchanges within 7 days of receiving your online order or purchasing from our boutique. You can return or exchange items in-store or via post. Unfortunately, we cannot process returns or exchanges beyond this period.
How to Return & Exchange
Step-by-Step Return Process
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Prepare Your Item: Ensure the item is in its original condition with liner stickers and tags attached.
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Contact Us: Email us at hello@pinknproper.com or WhatsApp us at +6076687929 to notify us of your return request.
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Choose Your Return Method:
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By Courier: Pack the item securely and ship it to the address below.
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By Instant Delivery (Grab/Lalamove): Arrange a same-day delivery to our boutique.
- By walking in to our Boutique during our operating hours.
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Include Return Details: Attach a note with your order number, name, and reason for return inside the package.
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Send Your Return To:
Pink N' Proper
017-6687929
C-7-03, Signature Shop Offices
Pusat Bandar Bukit Jalil
Jalan Jalil Utama 2, 57000 Kuala Lumpur
hello@pinknproper.com
Remark: Opening Hours 10 AM - 5 PM -
Wait for Processing: Once received, we will inspect the item as per our SOP and process your refund or exchange accordingly.
By Instant Delivery (Grab/Lalamove):
You can arrange your own rider for an immediate exchange. Please provide the following details:
- Location: Pink N' Proper (Bukit Jalil)
- Unit No.: C-7-03
- Contact: 017-6687929
- Instructions for Rider: Block C-7, Level 3 (opposite Pavilion Bukit Jalil). Take the lift next to COSMO to Level 3.
🕒 Opening Hours: Mon-Sun: 10 AM - 5 PM (Public Holidays subject to availability)
Eligibility for Returns & Exchanges
✅ Full-priced items are eligible for returns & exchanges.
❌ Sale & off-the-rack items are non-returnable/non-exchangeable.
❌ The following items cannot be returned or exchanged:
- #RevivewithPinkNProper collection
- Ultimate Pads & Enhancer collection
- Sandals, hair scrunchies, face masks, jewellery, hats & custom hats
- Vendor brands: Designer Travel My, Topi Tin, Just Mar’s, Si Always, Plummp, Cstone, Suci, Chinie's and Atta Skin.
Refunds & In-Store Credit
- Refunds are issued as in-store credit (valid for 6 months).
- In-store credit can be used online and in-store and is single-use only.
- International orders are eligible for returns, but shipping fees to and from us will not be covered.
For refund requests, please provide a detailed explanation with clear photos of defects. Once approved, we’ll proceed with store credit issuance.
Late or Missing Refunds (If applicable)
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company—refunds may take time to be officially posted.
- Contact your bank—there is often a processing time before a refund is reflected.
- If you’ve done all the above and still haven’t received your refund, contact us at hello@pinknproper.com.
Shipping Costs for Returns & Exchanges
- Customers are responsible for return shipping fees.
- Shipping costs are non-refundable and may apply when exchanging items.
- If a refund is issued, the cost of return shipping will be deducted from your refund.
- Delivery time for exchanges may vary depending on your location.
Pre-Orders
- Pre-order items will be labeled “PRE-ORDER” instead of “ADD TO CART”.
- Estimated arrival: Up to 21 days.
- Pre-orders are strictly non-refundable, non-exchangeable & non-returnable.
- Delays may occur during sales (e.g., 11.11 & 12.12 promotions).
Pick-Up Orders
- Orders placed before 5 PM are available for same-day pick-up.
- Orders placed after 5 PM will be ready next day.
- Uncollected orders will be disposed of after 3 months.